SIAM: Principles and Practices for Service Integration and Management, by Peter Wiggers, Dave Armes, Niklas Engelhart, Peter McKenzie
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SIAM: Principles and Practices for Service Integration and Management, by Peter Wiggers, Dave Armes, Niklas Engelhart, Peter McKenzie
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The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
SIAM: Principles and Practices for Service Integration and Management, by Peter Wiggers, Dave Armes, Niklas Engelhart, Peter McKenzie- Amazon Sales Rank: #261900 in Books
- Published on: 2015-11-23
- Released on: 2015-11-18
- Original language: English
- Number of items: 1
- Dimensions: 9.45" h x .51" w x 6.69" l, 1.24 pounds
- Binding: Paperback
- 224 pages
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Most helpful customer reviews
1 of 1 people found the following review helpful. Useful for getting to grips with this huge topic, recommended By Peter Thomas I purchased this through Google Books, but thought it worthwhile to put in a review.This is a huge topic, it's great to see common sense, practical experience and the available best practice models bought together to help.Graphics were a bit simple but hey...My only other concern is that common sense and good strategies as articulated here could be mistaken for a licence to "consult" you to death.I have worked in multi-sourced IT service delivery, IT management and architecture on both sides of the "fence" for over 20 years and it is fraught with misconceptions, overpromising and what I think is the general immaturity of IT and lack of business and IT management training, this current movement seems to be in response to those chickens coming home to roost in large corporates.This book will provide tools and ideas for those grappling with the issues. Encouraging, leading and cajoling organisations up the IT maturity curve within the context of changing customer expectations, new technology and outdated sourcing arranagements is our biggest challenge. This will help and provide a practical perspective. (Assuming of course that you can get the dollars for a non IT delivery project as this seems to be the glue to long term success.)Cultural and objective focussed changes, sourcing contracts, development and portfolio management changes, delivery management, tooling and vendor coordination all while dealing with disparate agendas, wow, good luck everybody. I am sure you will find this foray into the territory of SIAM very informative..
0 of 4 people found the following review helpful. Looks Like A Good Book However Is NOT The FIRST Book On SIAM By Amazon Customer This book covers the multi-sourcing in a decent way but then this is what Supplier Management, Multi-Supplier Integration (MSI) and Service Management Integration (SMI) has been focusing on. SIAM has to go beyond that and must address the business needs around service management as a whole. It cannot restrict to IT service management. However I disagree with the claim that this is the first book on SIAM.This is not the FIRST book on SIAM. "Making SIAM Work - Adopting Service Integration And Management For Your Business" is the first book on SIAM. The FIRST book on SIAM is available at:http://www.amazon.com/Making-SIAM-Work-Integration-Management/dp/819204338X
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